Quality management is important. So far, so good. You can define QM in a narrow sense with forms, instructions and processes, or you can take it a step further and treat QM as a state of mind. And that’s exactly what we do at MEINRAD.cc.
In addition to meeting the requirements of ISO 9001 and successfully obtaining the corresponding certification, we have introduced the following procedures to guarantee continuous improvement:
To aid understanding and to ensure that knowledge is passed on internally, together with MadCap Flare we have created our own internal online help guide in line with the principles of the ARAKonzept developed by technical documentation specialists Arakanga.
Many of us contribute regularly to the documentation, with topics including software tips, project management guides, human resources information and much more besides. This helps new team members get to grips with things more quickly, gives us a central platform for announcements and ensures that internal knowledge is retained.
- Project management software
For better traceability and transparency in project management, in 2015 we switched to the XTRF project management software. This software features automated logging of workflows, e-mails with customers and translators, meetings and much more. XTRF gives you a clear overview of your previous and current projects and quotes, and the software even allows you to create your own projects (see TRANSaccess).
Every two weeks we have a team meeting for all employees in our virtual office. Within this framework we also arrange regular internal training sessions.
As a proud GALA member we take enthusiastic advantage of the fantastic opportunities it offers for specialist further development, which allows each one of us to specialize in particular areas and continue our professional development at our own pace.